Customer Claims

Claims concerning Potholes
Each year, Pennsylvania roads are exposed to extreme variations in temperature and moisture. These variations in climatic conditions frequently result in the formation of potholes, sinkholes, or other pavement conditions that may make driving difficult.

PENNDOT maintains approximately 42,000 miles of highways, a responsibility greater than that of the state highway agencies of New York, New Jersey, and the six New England states combined. We do not take this responsibility lightly and seek input from the motoring public to help us do a better job. Any information supplied by the public concerning potholes is added to a list of areas that will receive our maintenance attention.

Any individual, who believes they have sustained damages as a result of the negligence of the Commonwealth, may file a claim for recovery. The law, however, prohibits the payment of property damage (tires, rims, etc.) as a result of a pothole. Because of this, no reimbursement has ever been made for a claim of this type. Although we regret your misfortune in this incident, we are strictly limited by the provisions of the law.

This information is provided to advise you, in advance, of the legal constraints under which property damage claims due to a pothole will be evaluated.

If after understanding the restrictions placed on property damage claims due to potholes, you still wish to exercise your right to file a claim, it should be submitted to the following address:

Department of General Services
Bureau of Risk & Insurance Management
TORT Claims Pre-Litigation Division
P.O. Box 1365
Harrisburg, PA 17105

Claims concerning Line Painting
If you have a claim concerning vehicle damage resulting from department line painting operations, please call 1-800-FIX-ROAD. The following information will be requested:

Incident Date and Time
Location - State Route - Direction (N,S,E,W)
Landmarks - Restaurants, Stores, Etc.
Year and Make of vehicle
Description of Incident/Accident
Description of damage