Public Transportation Goals and Objectives

Demonstrate Leadership In Supporting The Development And Enhancement Of Public Transportation By:
  • Documenting and promoting the benefits for both users and non-users (mobility, quality of life, environmental, etc.);
  • Advocating for responsible funding levels to support development and enhancement of public transportation facilities and services;
  • Anticipating and adapting to changes in the transportation marketplace through strategic planning;
  • Supporting the innovation and development of advanced technologies and techniques for improving public transportation;
  • Developing and strengthening partnerships in support of public transportation programs and services;
  • Creating a culture for continuous organization improvement; and
  • Striving for recognition as a "leader in the field" of public transportation administration.

Manage Our Programs With A Customer-Driven Emphasis By:
  • Building partnerships that promote two-way communication;
  • Providing products and services that our customers value;
  • Regularly obtaining feedback from customers on the quality of our products and services; and
  • Utilizing customer feedback to improve the management of our programs

Continuous Improvement Of Key Business Processes To Deliver High Quality Products And Services By:
  • Collecting and sharing information and data continually;
  • Integrating internal and external customer feedback into process re-engineering;
  • Using EDP technology;
  • Delegating routine operations;
  • Standardizing processes among divisions where possible;
  • Interacting with comparable agencies to discover and apply best practices;
  • Identifying measures of success for each fundamental process; and
  • Periodically re-evaluating key processes

Provide A Work Environment Conducive To Performance Excellence, Full Participation, Teamwork, And Personal And Organizational Growth By:
  • Designing an organization which:
  • optimizes use of resources,
  • maximizes individual contributions, and
  • supports the organization's mission;
  • Providing appropriate tools and training;
  • Providing opportunities for employee growth and development;
  • Empowering employees to the maximum extent feasible;
  • Recognizing employee contributions at all levels; and
  • Encouraging team activities where appropriate